How we look after your information.

KWIBA®, an SBE Creative Group studio, is a branding studio based in Johannesburg and Cape Town, South Africa, working with architecture and design practices worldwide.

We are the responsible party for the information described on this page (under South Africa’s POPIA) and the controller (under the EU and Swiss GDPR). You can reach us at work@kwiba.co.

• When you start a project: your name, practice, email, city and country, the package you’re considering, when you’d like the project ready, how you heard about us, and your project message. While you answer, your replies are saved only on your own device so you can pick up where you left off. They reach us only when you send them.
• Newsletter: your email address and the date you signed up.
• Opportunities applications: your name, email, city and country, role, skills, how you heard about us, why you think you’re a fit, your portfolio link and, only if you choose to share them, your age and gender.
• Emails you send us: whatever you choose to include.
• Spam protection: your IP address, used for up to an hour to limit repeated form submissions.
• Hosting logs: our hosting provider may keep standard server logs (such as IP address, pages requested and browser) for security.

We don’t use analytics, advertising or tracking tools, and we never sell your information.

• To reply to your inquiry and prepare a proposal. This is a step you ask us to take before a contract.
• To consider your Opportunities application and, if there is a fit, invite you to our roster of freelancers. This is based on your consent, which you can withdraw by emailing us.
• To send our newsletter, only if you sign up. This is based on your consent, and every email has an unsubscribe link.
• To run and protect this website, including stopping spam. This is our legitimate interest.
• To work with you as a client, and to keep the records the law requires.

Only with people and services that help us run the studio: our hosting and email provider (Hostinger), and the KWIBA studio team. Client project details are kept in a private system that only our team can sign in to.

The Contra booking button on our Contact page loads from Contra’s servers, and links to Behance or Instagram take you to those sites. Each has its own privacy policy. We may also share information if the law requires it.

Our providers may process information in data centres outside South Africa and outside your own country.

We use only what the site needs to work. Your browser remembers your theme, your text size, whether you’ve dismissed our notice, and any unfinished Start a project answers. These stay on your device and are never sent to us.

A short-lived sign-in cookie is used only when our team signs in to our private studio. The Contra button may set its own cookies. You can clear all of this at any time in your browser settings.

We keep inquiry details while we’re talking or working together, and delete them when you ask. We may keep contracts and invoices for longer where the law requires. Your newsletter address stays until you unsubscribe.

You can ask us to show you the information we hold about you, correct it, delete it, limit how we use it, or stop using it. Where it applies, you can also take your information with you in a usable format or withdraw a consent you gave us.

Email work@kwiba.co and we’ll reply as soon as we can, and within 30 days. If you’re unhappy with our answer, you can complain to the Information Regulator in South Africa (inforegulator.org.za) or to the data protection authority where you live.

Our website runs over HTTPS, and client files are kept in a private, sign-in-only system. No method of storing or sending information is completely secure, so we keep what we hold to a minimum. This site is meant for businesses and isn’t aimed at children.

If we change this policy, we’ll update the date at the top of this page.